Returns & Replacements
We guarantee money back without question if you are dissatisfied in any way. Please be sure to notify us within 14 days of receipt. Items must be returned in the original condition in which they were received. We regret we cannot offer a refund once the product has been opened and/or used. Please note, shipping fees are non refundable. Please contact us before sending back the parcel and we will provide you the return address and any other info that is required.
Please note if you like to replace an item, you need to return it back to us, we will issue refund according to above policy. In the meantime you are welcome to place a brand new order for the product that you would like.
You can expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 5 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Packing and Sending Your Return
You can pack and send your return to us in just a few simple steps. Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer. Affix the shipping label with the return address, which is provided to you after you have contacted us, to the outside of the box. Take it to a post office or shipping centre.